Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Website Control Panel you can find a comprehensive Help Center section offering numerous how–to articles and regularly asked questions. They are contributed by our support team of qualified technicians. Simply type in your question and our intelligent system will show you the best possible answer.

  • Top quality support service
  • Instructional Video Clips

  • We have prepared a collection of educational video tutorials that visually explain how to deal with a typical problem connected to your cloud hosting account. You’ll find the videos in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 customer support service and come with a one–hour support ticket response time guarantee. Our professional technicians will be available to you 24x7 and will resolve any problem that you could possibly encounter within maximum 60 minutes after the ticket submission. In the majority of instances, a response will be provided to you in less than twenty minutes.